Shipping policy
At DUSTHARD, we are committed to providing a reliable and transparent delivery experience for all our customers.
🚚 Order Processing
- Orders are processed within 1–3 business days (Monday to Friday).
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
🌍 Shipping Times
Estimated delivery times vary depending on your location:
| Region | Estimated Delivery |
|---|---|
| Italy | 5–10 business days |
| Europe | 6–12 business days |
| International | 7–15 business days |
Please note: delivery times are estimates and may vary due to customs, logistics delays, or high demand periods.
📦 Tracking Information
- Once shipped, you will receive a tracking number via email.
- Tracking updates may take 2–5 days to appear in the system.
💸 Shipping Costs
- Shipping costs are calculated at checkout or offered as free shipping promotions when applicable.
⚠️ Delays & Responsibility
While we do our best to ensure timely delivery, DUSTHARD is not responsible for delays caused by carriers, customs clearance, or incorrect shipping information provided by the customer.
📍 Incorrect Address
- Please ensure your shipping address is correct.
- We are not responsible for lost packages due to incorrect or incomplete addresses.
📩 Customer Support
For any shipping-related questions, contact us at:
giuseppina.dust@outlook.com