FAQ's

📦 When will my order be processed?

Orders are processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or holidays will be processed on the next working day.

🚚 How long does shipping take?

Estimated delivery times:

• Italy: 5–10 business days
• Europe: 6–12 business days
• International: 7–15 business days

Delivery times are estimates and may vary due to logistics, customs, or high demand periods.

🔎 How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
Please allow 2–5 days for tracking updates to appear.

👕 What size should I choose?

All our products are available in a One Size format, designed to fit a wide range of body types.

• Relaxed and comfortable fit
• Suitable for daily work and layering
• Designed for flexibility and movement

👉 We recommend checking the measurements listed on each product page before purchasing.

📏 Will the One Size fit me?

Our products are designed to fit most body types thanks to their adaptable and relaxed structure.

However, fit may vary depending on personal preference and body shape.
If you are unsure, feel free to contact us before placing your order.

💸 How much does shipping cost?

Shipping costs are calculated at checkout.
We may also offer free shipping promotions from time to time.

📦 Can I change or cancel my order?

Orders can be modified or cancelled within a short time after purchase.

Please contact us as soon as possible at:
📧 giuseppina.dust@outlook.com

Once the order is processed or shipped, changes may not be possible.

🔄 Do you accept returns?

Yes, returns are accepted according to our return policy.

To request a return:

1. Contact us via email
2. Provide your order number
3. Wait for instructions

Items must be unused and in original condition.

⚠️ What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Include photos of the issue
• We will assist you with a solution

📍 What if I entered the wrong address?

Please ensure your shipping details are correct before placing your order.

We are not responsible for:

• Incorrect or incomplete addresses
• Orders delivered to the wrong address due to customer error

⏳ Why is my tracking not updating?

Tracking may take a few days to update after shipment.

If your tracking hasn’t updated after several days, please contact us and we will check it for you.

🌍 Do you ship internationally?

Yes, we ship to multiple countries worldwide.
Shipping times and availability may vary depending on your location.

🧾 Do you offer bulk or professional orders?

For bulk purchases or professional inquiries, please contact us directly via email.

📩 How can I contact you?

You can reach us at:

📧 giuseppina.dust@outlook.com
📞 +39 3333994311

We aim to respond within 24–48 hours.